Last updated: August 2026

At Embroiyou, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, and process information when you visit our website, place an order, create a personalized product, contact us, or otherwise interact with Embroiyou.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Product selections and personalization details
• Photos, images, text, names, dates, or other files submitted for personalized products
• Communications with our customer support team
• Device, browser, website usage, and cookie-related information

Payment information may be processed through our ecommerce platform and payment service providers.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill your orders
• Create personalized artwork and products
• Prepare and send artwork previews
• Communicate with you about your order
• Process payments and refunds
• Arrange shipping and delivery
• Provide customer support
• Respond to questions, requests, or concerns
• Maintain and improve our website and services
• Understand how customers interact with our website
• Detect or prevent fraudulent, unauthorized, or harmful activity
• Send marketing communications where permitted
• Comply with applicable legal and business requirements

3. Photos and Personalization Content

When you order a personalized product, you may provide photos, names, text, dates, or other information needed to create your design.

We use this content to prepare your artwork, communicate with you about revisions or approval, produce your personalized items, and fulfill your order.

Please only submit photographs and other content that you have permission to use.

4. Service Providers

We work with service providers that support the operation of our business.

Depending on the services required, personal information may be processed by providers supporting areas such as:

• Ecommerce and website hosting
• Payment processing
• Order management
• Product customization
• Shipping and delivery
• Customer support
• Email communications
• Website analytics
• Advertising and marketing technology
• Fraud prevention and website security

These services help us operate our website, process orders, provide customer support, and improve the customer experience.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with the site.

These technologies may be used to:

• Keep the website functioning properly
• Remember certain preferences
• Understand website traffic and customer behavior
• Measure website and marketing performance
• Improve our website and shopping experience
• Support advertising and marketing activities where applicable

Your browser may allow you to manage or restrict certain cookies.

Available controls may also vary depending on your location and the technologies used on our website.

6. Marketing Communications

If you choose to receive marketing emails or other promotional communications from Embroiyou, we may use your contact information to send product updates, offers, announcements, or other relevant messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message.

Transactional communications relating to orders, artwork approvals, shipping, or customer support may still be sent when necessary.

7. How Long We Keep Information

We retain personal information for as long as reasonably necessary for purposes such as:

• Fulfilling and supporting orders
• Maintaining business and transaction records
• Providing customer service
• Resolving disputes
• Preventing fraud or misuse
• Meeting accounting, tax, legal, or regulatory requirements

Retention periods may vary depending on the type of information and the reason it is being processed.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information.

However, no method of transmitting or storing information online can guarantee absolute security.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights relating to your personal information.

These may include the right to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about how your personal information is processed
• Other privacy choices available under applicable law

Some requests may be subject to identity verification or other legal requirements.

For more information, please visit our Your Privacy Choices page.

10. Children's Privacy

Our website and products are intended for customers who are able to make purchases and provide personalization information appropriately.

We do not knowingly intend our services to be used by children to independently submit personal information or place orders.

11. External Links

Our website may contain links to websites or services operated by other companies.

Their privacy practices are governed by their own policies, and we encourage you to review those policies when visiting external services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or applicable requirements.

When updates are made, the revised version will be posted on this page and the Last updated date may be changed accordingly.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Embroiyou
25722 Kingsland Blvd Ste 103F
Katy, TX 77494, USA

Email: support@embroiyou.com
Phone: +1 307 453 2890