Because Embroiyou products are personalized and made specifically for each customer, our return and refund policy differs from that of standard non-personalized products.

Personalized Products

Personalized products are generally not eligible for return or exchange due to a change of mind once the final artwork has been approved and production has begun.

This includes situations such as:

• selecting the wrong size or color;
• providing incorrect spelling, names, dates, or personalization details;
• changing your mind after final artwork approval;
• requesting a different design or personalization after production has started.

Please review all product options and personalization details carefully before submitting your order and approving your final artwork.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrectly produced, or does not match the final approved personalization, please contact us as soon as possible.

Please provide:

• your order number;
• a brief description of the issue;
• clear photos showing the product and the problem.

Send the information to:

support@embroiyou.com

Our team will review the issue and determine the appropriate resolution, which may include a replacement, remake, or refund depending on the circumstances.

Minor Variations

Because embroidery is applied to physical fabric, slight variations in stitch placement, fabric positioning, thread appearance, and color may occur.

Colors may also appear slightly different depending on lighting, screen settings, fabric batches, and thread materials.

Minor variations that do not materially affect the approved design are not considered product defects.

Returns

Please do not send any product back to our address without contacting us first.

If a return is approved, our support team will provide the appropriate return instructions.

Unauthorized returns may not be accepted or processed.

Refunds

If a refund is approved, it will be issued to the original payment method.

After the refund has been processed by Embroiyou, additional processing time may be required by your bank or payment provider before the funds appear in your account.

Questions About Your Order

If you have any questions about a return, refund, damaged item, or incorrect order, please contact us:

Embroiyou
25722 Kingsland Blvd Ste 103F
Katy, TX 77494, USA

Email: support@embroiyou.com
Phone: +1 307 453 2890