Refund & Return Policy
Returns & Exchanges
We want you to love your order! If there’s an issue, we’re here to help.
Return Conditions
- Items must be unused, unwashed, and in original condition
- Custom embroidered items can only be returned if there is a defect or design error
- Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect
- Returns are accepted within 30 days from the delivery date
- Customers are responsible for shipping the item back to Embroiyou warehouse
📩 To request a return, please contact us at support@embroiyou.com
Include your order number and a brief description of the issue.
Refunds
Once we receive and inspect your return:
- You will be notified via email
- If approved, your refund will be processed within 5–7 business days
- The refund will be issued to your original payment method
Non-Refundable Items
The following items are not eligible for return or refund:
- Personalized or custom-made items without defects or errors
- Items marked as final sale
⚠️ Please double-check all personalization details before placing your order.