Refund policy

We want you to love your custom piece. If you're not satisfied, we accept returns or exchanges within 30 days of delivery.

Conditions:

• Items must be unused and in original condition.

• Custom embroidered items can only be returned if there’s a defect or error in the design.

• Return shipping costs are the customer’s responsibility unless the item is faulty.

To initiate a return, email support@embroiyou.com with your order number and issue details.